Rooleo Ltd — Shipping policy

Domestic shipping (United Kingdom)

Order processing time

• We aim to process all orders within 24 hours.
• Orders are processed Monday-Friday. 
  
• Order processing time may be delayed during busy periods such as Christmas and Easter. We will communicate on the announcement bar at the top of the home page of our website should this occur.

Shipping methods

 All estimated delivery times are following the order process time.

Shipping method	Estimated delivery time	Cost
Standard up to £29.99	2-5 Days	£5.99
Standard over £29.99	2-5 Days	Free

• Please allow up to 7 days from order placement to arrival of goods, this can extend to 10 days during busy periods.

Shipping confirmation

• You will receive confirmation of your order placement immediately and shipping details within 3 days of placement. this will update periodically as the order progresses. 
  

Click and collect

• Not currently available.

International shipping

All estimated delivery times are following the order process time.

Shipping method	Estimated delivery time	Cost
Express £10.00-£29.99	2-11 Days	£17.99
Express £30.00-£49.99	2-11 Days	£13.99
Express over £50	2-11 Days	£9.99

 

• Please allow up to 14 days from order placement to arrival of goods, this can extend to 18 days during busy periods.

Returns and cancellations

Returns

• Please see our Refund policy.
  

Cancellations

• Cancellations must be received within 24 hours of order placement to allow enough time for us to process prior to shipment.
• Once your request is received you will receive an email notification with the outcome.
  
• Your refund will be processed within 3 days of the request being authorized.